XBOX ALL ACCESS GET READY

Xbox All Access is your all-inclusive pass to Xbox. Get an Xbox Series X or Xbox Series S, plus 24 months of Xbox Game Pass Ultimate, from £20.99 a month for 24 months with no upfront cost .^  Enjoy an instant library of over 100 high-quality games for console, PC, join friends with online multiplayer.  Plus, experience all new Xbox Game Studios titles the day they release.

Only one Xbox All Access purchase can be made per transaction.

Our financing partner, Klarna Bank AB (publ) provides financing for Xbox All Access and determines qualifications for, and terms of, credit.

Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

No.   Xbox All Access is only available through our financing partner,  Klarna.

There are no application fees, no annual fees, nor early repayment fees for your Klarna financing agreement  for Xbox All Access. However, missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future.

Log in to the customer portal at app.klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team at app.klarna.com or www.klarna.com/uk/customer-service/ .

Yes.  Klarna lets you enjoy Xbox All Access with no upfront cost, a fixed monthly price, and 0%APR for 24 months with Klarna. Missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future.^

Klarna financing for Xbox All Access lets you spread the cost into equal monthly payments with 0% interest and no upfront cost. Your monthly payments are made by direct debit each month, the monthly payment shown means the finance contract will be paid off in 24 months with no extra cost (0% APR). Missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future.

When you apply for Financing with Klarna, Klarna will make a full credit search with credit reference agencies who will supply credit information. The agencies will record details of the search, which can be seen on your credit file, whether or not credit is granted. This record will also be visible to third parties and may affect other organizations’ future decisions on whether or not to provide you with credit. For any questions relating to the credit check process, contact Klarna’s customer support team at app.klarna.com or www.klarna.com/uk/customer-service/ .

All payments are made by Direct Debit. Your payment will be taken from your account on or around the 5th of each month and won’t start until your new console has been shipped. You will receive an email notification which will highlight the payment has been made. You can use the Klarna App to change your bank details if required. Please note that if you do not have sufficient funds to satisfy the Direct Debit payment, your bank may levy a charge for the failed direct debit.

Log in to the Klarna customer portal app.klarna.com/login or via the Klarna app, which is available on Android and IOS, to review your purchases and manage your account.  If you need further assistance, contact Klarna’s Customer Service team at klarna.com/uk/customer-service/

Learn more about Xbox Game Pass Ultimate at https://www.xbox.com/xbox-game-pass .

If you’re already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted to Xbox Game Pass Ultimate at a conversion ratio when you redeem the 24-month Xbox Game Pass Ultimate membership and added to your Ultimate membership up to a maximum of 36 months.  Xbox Game Pass Ultimate memberships are limited to 36 months.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All Access.  You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

To check your prepaid balance, go to  account.microsoft.com/services .  Note, once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted.  Learn more at xbox.com/gamepass .

If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access console, the 24-months of Game Pass Ultimate will be removed from your account at time of return.  Note, once your existing Xbox Live Gold and/or Game Pass memberships are converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted.  Learn more at xbox.com/gamepass .

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console.  Redeem it during initial console setup or later in the Settings app.

 To redeem during initial setup:

• As you set up your new console, you’ll be prompted to redeem the Digital Direct offers that come with it. If you decide not to redeem them then, the offers remain on the console until they’re redeemed.

 To redeem after setup in Settings app:

• Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.
• Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library , and then look under Available offers to see your offers.

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app please follow the following steps:

• Perform a reset of your console in order to be prompted to claim your services. When resetting your console please start by selecting “Reset and keep my game & apps”.
• If the issue remains, please directly contact Exertis on xboxAAsupport@exertis.co.uk . where you purchased Xbox All Access. Exertis will need to verify your Xbox All Access account, console Serial Number, and determine next steps. Once we verify your Xbox All Access account is active, we may require you to perform a full factory reset. For this reason, we recommend you do not download any games until we verify your account

No, anyone can redeem the membership on the console purchased with Xbox All Access.

With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership at the time of purchase.  The purchase is subject to our returns policy .

If you are within the Goodwill Refund Policy period (30 days) and would like to return the Product and request a refund (due to a change of mind) please contact Customer Service on xboxAAsupport@exertis.co.uk .

If you have purchased the Product within the past 6 months and your console or controller has developed a technical or quality issue please contact Customer Service on xboxAAsupport@exertis.co.uk .

Please note, you will be required to provide the following details when requesting a refund:

• Reason for return (change of mind or technical or quality issue)
• Order Number
• Collection address

We will arrange collection and pay the costs of return in all circumstances, including where you are exercising your right to change your mind.

Once the return has been accepted and processed by us, no further action is required to your Klarna financing agreement. The cancellation will mean the financing agreement will be settled.

No.  The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase.  You cannot cancel your membership and reduce your monthly payment.

If your console develops a fault within 6 months of delivery, please contact Customer Services at xboxAAsupport@exertis.co.uk . If a defect arises after 6 months from the date of delivery, please contact support.microsoft.com/devices .

With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase.  The Microsoft Limited Warranty covers the Xbox console and Xbox controller for one year, irrespective of the length of your financing term.  If your console and/or controller malfunction after that one-year period, you would be responsible.  Please note, monthly payments will continue until the remaining balance on your Klarna financing agreement is paid in full, even if your Xbox console is not working. For additional support information please see support.microsoft.com/devices.  Your legal rights are not affected.